People often comment on the quality of customer service around these parts. It’s different than America.

I’ve had some fantastic experiences.

And some not so fantastic ones. For example, we had pizza when I was on vacation in December. We found a hair in our food (yum, i know). The manager argued with us saying it was our hair. We just wanted him to remind his cooks should wear hairnets. 

Most recently, when I was buying my car last week, I had to get a cashier’s check from my bank. I did this a couple times in the States–it took about 2 minutes. Here it took 2 hours, multiple phone calls and overwhelming frustration.

Basically, they had to get approval and a signature verification from my home branch of my South African bank account. Easy, right? Not so much…turns out, they lost all my files. Luckily, I brought the copies they made for me when I signed up, the branch I was at in the city had to fax them back to Harrismith. Then, after nearly 2 hours of them trying to find my records to give me my money (scary, I know), they decided to deny my requests because they thought the signatures didn’t quite match. Really?

In the end, we did an account transfer. The dealership had the same bank, so it worked out.

Yay for South African customer service.

But, it’s just another amazing reminder of how God doesn’t depend on customer service. He’s bigger than all of that…He pulls through and makes things work together for His glory regardless of lost bank account info and signatures that don’t match (even though I’m pretty sure they did…).

This entry was posted on Tuesday, June 2nd, 2009 at 5:20 am and is filed under Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.